However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. Time shall not be considered of the essence. We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.Īlthough we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.Ī product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we don’t hear from you after 7 days period, the delivery fee and 10% on the total invoice will apply as administration expenses. In such case, you are responsible to contact us or the courier partner to re-schedule the delivery. If you do not collect the product from us as arranged or if, after a failed delivery to you, Our courier will contact you maximum 3 times on your mobile phone number, and in case failure to reach you, we will hold your order for up to 7 days. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay Orders that are received after 1 pm will be processed the next day. Orders that are received before 1 pm will be processed the same day. The estimated delivery time will be displayed to you on our Site during checkout. The costs of delivery will be displayed to you on our Site on the cart and checkout page. If your country has any extra customs duty fees or clearance fees– this payment will be charged to the customer. If the recipient selected DHL for shipment outside UAE, then the recipient is responsible for Local tax, and Customs duty. International countries will be delivered by DHL and Aramex only the estimated time is 3-7 days if takes more time will be informed to you by the respective courier company team. Contact your local customs office for an estimate of fees. We are delivering to the All over the world as per the countries mentioned in the checkoutįor all International orders outside UAE - The recipient is responsible for duties, taxes, clearance customs fees, and abandoned shipments. If your country has any extra customs duty fees, or tax or clearance fees– this payment will be charged to the customer. Custom Duty charges of your country will be charged to customers by courier. The UAE vat is included in the shipping price, which we calculated with the standard 5% of UAE. Customers must pay to courier on delivery.įor Kuwait, Qatar, Oman, Qatar, and Bahrain: If the recipient selected Aramex on checkout for delivery, then the recipient is responsible for 15% VAT of KSA, and customs duty. We committed to deliver your order within 3-5 days in UAE, and 3-7 days in the GCC depending on the courier you have selected on checkout. Please check these sources for the estimated delivery time for your order.įree delivery for all orders over 500 AED in UAE ( Except oversize products).Ĭash on Delivery service is available in UAE via Marine Hub's own deliveries and Aramex with the additional cost of 10AED,įor Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman by Aramex Express with an additional cost of 20AED and a Maximum Limit of COD equal to 2500 AED. For orders outside of Dubai and Abu Dhabi city limits, delivery will take approximately 3-4 days within the UAE.įor non-express products, the delivery timing will be displayed on the product page, cart page and will also be included in the order confirmation email. Orders placed after 1 PM will be received within 48-72 hours. If an order is placed before 1 PM, it will be delivered within the next two days. We are offering delivery in 48 hours for express products inside the city limit only to Dubai and Abu Dhabi city.
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